Frequently Asked Questions - Kelme Store USA
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Find quick answers about shipping, returns, products, and more from Kelme USA — your Officially Authorized Kelme Distributor for the Eastern and Southeastern United States.
Last updated: August 2026
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About Kelme
Shipping
Products & Authenticity
- Soccer shoes, turf shoes & futsal shoes
- Jerseys & team uniforms
- Sportswear & training apparel
- Equipment & field gear
- Soccer accessories
Sizing & Fit
- FG (Firm Ground) — dry, natural grass
- AG (Artificial Grass) — synthetic turf fields
- MG (Multi-Ground) — mixed natural and artificial surfaces
- TF (Turf) — short-pile artificial turf
- SG (Soft Ground) — wet or soft natural grass
- IN (Indoor/Futsal) — hard indoor courts
Youth & Women's Soccer Gear
Returns, Exchanges & Refunds
- World Cup jerseys & final sale items
- Hygiene-related items
- Customized products (names, numbers, player branding)
- Used or damaged items
Bulk & Team Orders
Payments
- PayPal
- Google Pay & Apple Pay
- Mastercard, Visa & all major credit / debit cards
- Shop Pay
Still have a question?
Our team is always ready to help — reach out by phone or email and we'll get back to you fast.