Frequently Asked Questions - Kelme Store USA
Officially Authorized Kelme Distributor — USA
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Find quick answers about shipping, returns, products, and more from Kelme USA — your Officially Authorized Kelme Distributor for the Eastern and Southeastern United States.
Last updated: July 2026
100% Authentic Kelme
Free Shipping over $25
Free 1× Exchange
Live Customer Support
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Shipping
Orders are processed within 1–2 business days (Monday–Saturday, excluding holidays). Standard delivery takes an additional 3–5 business days after processing.
Yes! All U.S. orders over $25 ship for free. Orders under $25 have a flat fee of $6.99.
Yes — we ship to all 50 states, including Alaska and Hawaii where applicable.
Absolutely. Once shipped, you'll get a confirmation email with tracking details. You can also log into your account at kelme.store to track anytime.
Start by checking the tracking link in your confirmation email and confirm your shipping address is correct. If something still looks off, contact us right away — we'll sort it out quickly.
Products & Authenticity
Always. Every item is 100% authentic Kelme gear. We are an Officially Authorized Kelme Distributor for the Eastern and Southeastern United States — sourced directly and fully warranted.
Our full range includes:
- Soccer shoes, turf shoes & futsal shoes
- Jerseys & team uniforms
- Sportswear & training apparel
- Equipment & field gear
- Soccer accessories
Yes — a size guide is available on each applicable product page. We always recommend checking it before ordering. Still unsure? Our support team is happy to help you find the right fit.
Returns, Exchanges & Refunds
Returns are accepted within 15 days of delivery. Items must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.
Yes — we offer a one-time free exchange for size or color on the same item (or equal-value item). Easy and on us.
Yes, the following are generally excluded:
- World Cup jerseys & final sale items
- Hygiene-related items
- Customized products (names, numbers, player branding)
- Used or damaged items
Once your return is approved and inspected, refunds are processed within 1–3 business days to your original payment method. Bank posting times may vary slightly.
Contact us within 2 days of delivery with photo or video proof. We'll either ship a replacement at no extra cost, or issue a full refund if a replacement isn't available.
Bulk & Team Orders
Once fulfilled, bulk, team, and group orders are generally non-refundable. We recommend confirming all sizes, quantities, and customizations carefully before placing your order.
Non-customized, unused items from team orders may qualify for a size exchange. Customized items — with names, numbers, or player branding — are final sale and cannot be exchanged.
Payments
We accept all major secure payment options:
- PayPal
- Google Pay & Apple Pay
- Mastercard, Visa & all major credit / debit cards
- Shop Pay
Still have a question?
Our team is always ready to help — reach out by phone or email and we'll get back to you fast.