At Kelme USA, we are committed to delivering your premium soccer gear and athletic apparel quickly, securely, and reliably. Below is a comprehensive overview of our shipping process, transit times, and order management guidelines.

1. Shipping Rates & Delivery Coverage

We proudly serve customers across the United States.

Free Standard Shipping: Valid on all orders of $25 or more within the continental United States (including Alaska and Hawaii where applicable).

Flat-Rate Shipping: Orders under $25 incur a flat shipping fee of $6.99.

2. Processing & Delivery Timelines

Standard Order Processing: In-stock orders are processed within 1–2 business days (Monday–Friday, excluding major holidays).

Standard Delivery Window: Estimated arrival is 3–7 business days following order processing.

Out-of-Stock / Backordered Items: If an ordered item is temporarily out of stock, processing and delivery times may be extended. In such cases, our team will contact you directly via email with an updated Estimated Time of Arrival (ETA).

Note: Actual delivery dates and tracking milestones are officially established once the shipping carrier scans the package at their facility. Delivery schedules during peak holiday seasons or severe weather events are subject to carrier timelines.

3. Order Tracking

As soon as your package is scanned and dispatched by the carrier, you will receive a shipping confirmation email containing your official tracking number and live delivery date updates.

You can also monitor your shipment by:

Logging into your account at kelme.store.

Navigating to “My Account” to view real-time order status and shipment history.

If you do not see your shipping confirmation email within 48 hours of placing your order, please check your spam/junk folder or contact our support team.

4. Order Cancellations & Modifications

We work quickly to fulfill and dispatch your orders.

Before Carrier Handover: If you change your mind after placing an order, please contact our customer service team immediately. We can cancel or adjust your order only if it has not yet been processed and picked up by the carrier.

After Carrier Handover: Once the carrier receives and scans your package, we cannot stop or cancel the delivery. Should you still wish to return the items after delivery, please follow our standard return instructions outlined in our [Refund & Exchange Policy].

5. Lost, Delayed, or Missing Shipments

If your package has not arrived within the estimated delivery window:

Review your tracking link for the latest carrier status updates.

Confirm that the shipping address provided at checkout is complete and correct.

Reach out to our customer support team immediately. We will launch a direct inquiry with the carrier to resolve the issue promptly via a package trace, replacement shipment, or refund where applicable.

Need Assistance?

Our dedicated customer support team is available to help with any shipping inquiries, address updates, or tracking support.

Email: info@kelme.store

Phone: +1 (443) 678-9454

Thank you for choosing Kelme.store USA—where high-performance sportswear meets dependable service.