Reach Out to Our Team
Get in Touch
Have a question about an order, need help with sizing, or want to discuss a custom teamwear order? We're here to help.
Contact Information
Kthree Inc. — Official Kelme Distributor
Eastern & Southeastern United States
📧 Email: info@kelme.store
📞 Phone: +1 (443) 678-9454
📍 Address: 10524 Moss Park Rd, Suite 204-318, Orlando, FL 32832
What Can We Help You With?
- Order questions — tracking, delays, or changes to an existing order
- Returns & exchanges — see our Return & Refund Policy or contact us directly
- Sizing help — check our Size Guide or ask us for a recommendation
- Custom teamwear & bulk orders — get a free quote via our Teamwear Quote Request
- Product availability — ask about specific items, colors, or sizes
- General inquiries — partnerships, wholesale, or anything else
Response Times
We typically respond within 1–2 business days. For urgent order issues, please include your order number in your message so we can assist you faster.
FAQ
How do I create an account?
How do I create an account?
Go to the "Login / Register" section on the website and follow the instructions. You'll need to provide your name, email, and create a password.
Does the product come with a warranty?
Does the product come with a warranty?
Yes, the product includes a warranty as per manufacturer or store policy.
How long will it take to receive my order?
How long will it take to receive my order?
Typically, orders are processed within 1-2 business days, and shipping can take anywhere from 3 to 5 business days depending on the destination.
How do I return or exchange an item?
How do I return or exchange an item?
Contact our customer service team info@kelme.store or +1 443-678-9454 — we’ll guide you through the process.
Do I have to pay for the return shipping?
Do I have to pay for the return shipping?
If Damaged or misplaced items, the return will be free of charge. Additionally we provide one time free exchange.
How can I view my order history?
How can I view my order history?
Order history is available in your account under the “My Orders” section.