Reach Out to Our Team
Get in Touch
Have a question about an order, need help with sizing, or want to discuss a custom teamwear order? We're here to help.
Contact Information
Kthree Inc. — Official Kelme Distributor
Eastern & Southeastern United States
📧 Email: info@kelme.store
📞 Phone: +1 (443) 678-9454
📍 Address: 10524 Moss Park Road, 204-318, Orlando, Florida, 32832
What Can We Help You With?
- Order questions — tracking, delays, or changes to an existing order
- Returns & exchanges — see our Return & Refund Policy or contact us directly
- Sizing help — check our Size Guide or ask us for a recommendation
- Custom teamwear & bulk orders — get a free quote via our Teamwear Quote Request
- Product availability — ask about specific items, colors, or sizes
- General inquiries — partnerships, wholesale, or anything else
Response Times
We’re here to help! Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM, and typically responds within 1–2 hours during business hours.
Messages received after business hours or over the weekend will be answered the next business day. If our team is available, we’ll do our best to respond sooner.
For questions about an existing order, please include your order number so we can locate it and assist you as quickly as possible.
Thank you for reaching out to KELME STORE USA.
FAQ
How do I create an account?
How do I create an account?
Go to the "Login / Register" section on the website and follow the instructions. You'll need to provide your name, email, and create a password.
Does the product come with a warranty?
Does the product come with a warranty?
Yes, the product includes a warranty as per manufacturer or store policy.
How long will it take to receive my order?
How long will it take to receive my order?
Typically, orders are processed within 1-2 business days, and shipping can take anywhere from 3 to 7 business days depending on the destination.
How do I return or exchange an item?
How do I return or exchange an item?
Contact our customer service team info@kelme.store or +1 443-678-9454 — we’ll guide you through the process.
Do I have to pay for the return shipping?
Do I have to pay for the return shipping?
If Damaged or misplaced items, the return will be free of charge. Additionally we provide one time free exchange.
How can I view my order history?
How can I view my order history?
Order history is available in your account under the “My Orders” section.