Reach Out to Our Team
FAQ
How do I create an account?
How do I create an account?
Go to the "Login / Register" section on the website and follow the instructions. You'll need to provide your name, email, and create a password.
Does the product come with a warranty?
Does the product come with a warranty?
Yes, the product includes a warranty as per manufacturer or store policy.
How long will it take to receive my order?
How long will it take to receive my order?
Typically, orders are processed within 1-2 business days, and shipping can take anywhere from 3 to 5 business days depending on the destination.
How do I return or exchange an item?
How do I return or exchange an item?
Contact our customer service team info@kelme.store or +1 443-678-9454 — we’ll guide you through the process.
Do I have to pay for the return shipping?
Do I have to pay for the return shipping?
If Damaged or misplaced items, the return will be free of charge. Additionally we provide one time free exchange.
How can I view my order history?
How can I view my order history?
Order history is available in your account under the “My Orders” section.