Frequently Asked Questions - Kelme Store USA
Officially Authorized Kelme Distributor for the Eastern and Southeastern United States
How can Kelme Store USA
help you?
Kelme.store, your trusted destination for authentic Kelme soccer shoes, futsal shoes, jerseys, and sportswear in the United States. Below are answers to the most searched questions about shipping, returns, payments, product and more.
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Shipping
At Kelme USA, Orders are processed within 1–2 business days (Monday–Saturday, excluding holidays). Standard delivery takes an additional 3–5 business days after processing.
Yes. Kelme.store offers FREE standard shipping on all U.S. orders over $25. Orders below $25 have a flat shipping fee of $6.99.
Yes. We ship across the entire United States, including Alaska and Hawaii (where applicable).
Yes. Once your order is shipped, you’ll receive a tracking number via email. track your order directly on kelme.store through your account dashboard.
Start by checking the tracking link in your confirmation email and confirm your shipping address is correct. If something still looks off, contact us right away — we'll sort it out quickly.
Products & Authenticity
Yes. All products sold on kelme.store 100% authentic Kelme products. We are an Officially Authorized Kelme Distributor for the Eastern and Southeastern United States — sourced directly and fully warranted.
We specialize in premium soccer gear in the USA, including:
- Soccer cleats (firm ground & turf) & futsal cleats
- Soccer Jerseys & kits
- Team uniforms
- Sportswear & training apparel
- Soccer equipment & field gear
- Soccer accessories
Yes. A detailed Kelme size guide is available on product pages to help you find the perfect fit for shoes, jerseys, and sportswear. Still unsure? Our support team is happy to help you find the right fit.
Returns, Exchanges & Refunds
We accept returns within 15 days of delivery for eligible items purchased from Kelme.store USA. Items must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.
Yes — we offer a one-time free exchange for size or color on the same item (or equal-value item). Easy and on us.
The following items may not be eligible::
- World Cup jerseys & final sale items
- Hygiene-related items
- Customized products (names, numbers, player branding)
- Used items
Once your return is approved and inspected, refunds are processed within 1–3 business days to your original payment method. Bank posting times may vary slightly.
Contact us within 2 days of delivery with photo or video proof. We'll either ship a replacement at no extra cost, or issue a full refund if a replacement isn't available.
Bulk & Team Orders
Once fulfilled, bulk, team, and group orders are generally non-refundable. We recommend confirming all sizes, quantities, and customizations carefully before placing your order.
Non-customized, unused items from team orders may qualify for a size exchange. Customized items — with names, numbers, or team branding — are final sale and cannot be exchanged.
Payments
We accept all major secure payment options:
- PayPal
- Google Pay & Apple Pay
- Mastercard, Visa & all major credit / debit cards
- Shop Pay
Still have a question?
Our team is always ready to help — reach out by phone or email and we'll get back to you fast.