Shipping Policy – Kelme USA

At Kelme USA, we are dedicated to providing fast, secure, and dependable delivery so you can enjoy your premium soccer gear and athletic apparel without delay. Here’s everything you need to know about our shipping process.

Shipping Within the United States
•  Free Standard Shipping
   We offer FREE standard shipping on all orders of $25 or more within the continental United States (including Alaska and Hawaii where applicable).
•  Orders Under $25
 flat shipping fee of $6.99 applies.

Processing and Delivery Times
•  Orders are typically processed within 1–2 business days (Monday–Saturday, excluding holidays).
•  Standard delivery time is 3–5 business days after processing.
•  You’ll receive a shipping confirmation email with your tracking details once your order has shipped.

Please note: Delivery times may be extended during peak seasons, major holidays, or due to unforeseen carrier delays. We appreciate your patience and understanding.

Order Tracking
Once your order ships, you’ll receive an email with a tracking number for real-time updates. You can also track your order anytime by:
•  Signing in or creating an account at kelme.store
•  Visiting the “My Account” section to view your order status and purchase history

If you don’t receive the tracking email, please check your spam/junk folder first. We’re happy to resend it—just reach out to our team.

Lost, Delayed, or Missing Shipments
If your package hasn’t arrived within the estimated delivery window:
1.  Review the tracking information for the latest updates.
2.  Verify that your shipping address is correct.
3.  Contact our customer support team promptly—we’ll investigate and resolve the issue quickly, whether that means reshipping your order or issuing a refund where appropriate.

Your peace of mind matters to us, and we stand behind every shipment.
Need Assistance?

Our friendly support team is here to help with any questions about shipping, delivery estimates, or your order status.
•  Email: info@kelme.store
•  Phone: +1 (443) 678-9454

We value your trust and are committed to your complete satisfaction.

Thank you for choosing Kelme USA—where quality sportswear meets reliable service.