At Kelme Store USA, we are committed to delivering your premium soccer gear and athletic apparel quickly, securely, and reliably. This policy explains our shipping rates, processing times, delivery options, tracking, and special handling for Club & Nations, Teamwear, Affiliate Club, and Custom Printing orders.

1. Shipping Rates & Delivery Coverage

We currently ship to customers throughout the United States.

Standard Shipping

• Free Standard Shipping on orders of $35 or more.
• Orders under $35 are subject to a $6.99 flat-rate shipping fee.
• Standard delivery is estimated at 3–7 business days after order processing.

Shipping availability and delivery times may vary for certain products or specialized orders.

2. Order Processing & Standard Delivery

Standard Orders

In-stock orders are generally processed within 1–2 business days, Monday through Friday, excluding major holidays.

Once your order has been processed and handed to the carrier, standard delivery is estimated at 3–7 business days.

Note: Actual delivery timing may vary based on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.

Out-of-Stock or Backordered Items

If an item becomes temporarily unavailable after your order is placed, processing and delivery may take longer. If this occurs, our team will contact you by email with an updated estimated time of arrival (ETA).

3. Club & Nations Shipping

Special shipping options are available for Club & Nations products only.

Standard Shipping

• Estimated delivery: 3–5 business days

Express Shipping

• Estimated delivery: 2–3 business days
• $25 Express Shipping
• Available only for Club & Nations products.

Club & Nations delivery estimates begin after the order has been processed and released to the shipping carrier.

4. Signature Required — $5.00

For customers who want an added layer of delivery security, Signature Required is available for all products and orders for an additional $5.00.

Signature required at delivery; package will not be left unattended.

If Signature Required is selected, someone must be available at the delivery address to receive and sign for the package.

5. Teamwear, Affiliate Club & Custom Printing

Orders containing Teamwear, Affiliate Club products, or Custom Printing may require additional processing time.

Additional processing time may apply. Standard delivery estimates do not apply to these orders.

Custom Printing

Custom-printed jerseys and other personalized products require additional production time before they can be shipped.

Because personalized products are prepared specifically for your order, processing times may be longer than standard in-stock orders. The applicable shipping transit time begins once the customized order has completed production and is handed to the carrier.

Customers should allow additional time for:

• Player names and numbers
• Custom printing
• Team or affiliate club customization
• Other personalized product requests

If an order contains both standard products and customized items, the order may require additional processing before shipment.

6. Order Tracking

Once your package has been processed, shipped, and scanned by the carrier, you will receive a shipping confirmation email containing your tracking number.

You can also monitor your order by:

1. Logging into your account at kelme.store
2. Navigating to My Account
3. Viewing your order status and shipment information

If you do not receive a shipping confirmation within 48 hours of placing your order, please check your spam or junk folder. If you still cannot locate the confirmation, contact our customer support team.

Please note that tracking information may not appear immediately after a shipping label is created. Carrier tracking updates generally begin once the package is scanned into the carrier's network.

7. Order Cancellations & Modifications

We process orders as quickly as possible.

Before Carrier Handover

If you need to change or cancel your order, contact our customer service team as soon as possible.

We can only cancel or modify an order if it has not yet been processed, packed, or handed over to the shipping carrier.

For customized or personalized orders, cancellation or modification may not be possible once production has started.

After Carrier Handover

Once the carrier has received and scanned your package, we cannot stop or cancel the shipment.

If you no longer want the items after delivery, please refer to our Refund & Exchange Policy for applicable return instructions and eligibility.

8. Lost, Delayed, or Missing Shipments

If your package has not arrived within the estimated delivery window:

1. Review your tracking information for the latest carrier updates.
2. Confirm that the shipping address provided at checkout is complete and accurate.
3. Contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the shipment and, where applicable, assist with a package trace, replacement shipment, or other appropriate resolution.

Kelme USA is not responsible for delays caused by circumstances outside our control, including severe weather, carrier disruptions, holidays, incorrect or incomplete addresses, or other unforeseen events.

9. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. Please contact us immediately if you notice an address error after placing your order.

Once an order has been handed to the carrier, we cannot guarantee that an address change can be completed.

Need Assistance?

Our customer support team is here to help with shipping questions, tracking, address updates, and order assistance.

Email: info@kelme.store
Phone: +1 (443) 678-9454
Support Hours: Monday–Friday, 9:00 AM–5:00 PM

Thank you for choosing Kelme.store USA — where high-performance sportswear meets dependable service.